FAQ

My Account

What does “My account” means? How can I modify my selective information?

Modifying your Martcost account is quiet simple. You can see your orders at whatever time via “my account”.
My account let you totally check on you transactions on Martcost.

1. Handle/Modify your personalized information such as address, Contact Information, E-mail ID's.
2. Modify your password.
3. Tag your order status at any time

How can I confirm if my order has been affirmed?

As soon as your order has been entered into logs and payment has been authorized, the vendors will affirm the order receipt. By tracking your order you can see your products. You got a mail when your order will be confirmed.

Do I need to have an account on Martcost for shopping?

Yep, it is suggested to have your own account on the website. You should create your account and by hence you can savor a individualized shopping feel, also including suggestions, fast checkout procedure and a personal wishlist. You will also be able to rate and review the items and the vendors according to your choice.

What benefit will you get when you create an account at our website?

1. You will get Rs 15 instant while you will be register at our store.
2. you will Get additional Reward Rs10 by transferring your Referral Link with your Near and Dear.
3. You can Purchase your products in minimum price and easily from here with compared to other Website. And can Download it Easily.

Defrayments

How can I make payments for the purchase made on Martcost?

Martcost caters the customers with many payment modes. The customer can make their payment via online being assured that the Martcost’s trusted payment gateway partners use a secure encryption technology to protect the transactions details against any type of theft and infringement and keep the details confidential every time.

The customers can opt for any option while purchasing, such as, internet banking, Martcost Wallet, and Other Wallet (Amazon, Paytm, Phonepe etc. ), credit/debit card (Visa, Master Card, Maestro and American Express).

When I buy from Martcost, do I need to be worried about any hidden charges like duty or sales taxes?

No, the customers have not to worry about any hidden charges while purchasing from Martcost. The prices displayed on the website for all the items are final and fully inclusive. You pay the exact amount you see on the website.

How can I make payment using my credit or debit card?

Credit Cards :

Martcost accept money transactions by Visa, Master Card and Maestro credit cards only.
To pay through your credit card, you need to enter your card details, expiry date, three digit CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password.

Debit Cards :

Martcost accept money transactions by Visa, Master Card and Maestro debit cards only.
To pay through your debit card, you need to enter your card details, expiry date (optional for Maestro card users), and three digits CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password in order to conclude the payment.

Will it be safe to use my credit/debit card details on Martcost website?

All the online transactions made on Martcost website are inviolable with great degree of security over transaction provided on the internet. Martcost have 256-bit encryption technology employed to secure the transactions and the customers’ selective information while channeling their money from their respective banks to completion of payment process. All the payments made via credit and debit cards are also securely checked by the starring banks. Banks these days utilize the 3D Secure password option to protect the online transactions and even employing extra security via identification of your credentials.

What precautions are taken by the website to prevent customers from card fraud?

Martcost understands the prominence of solid fake detection and resolving capacity. The website and our online payment collaborators oversee the transactions regularly for any kind of shady action and iris possible fallacious transmission for manual identification by our cooperative unit.

In very few casings, if somehow our cooperative unit is not able to exclude the potency of infringement unconditionally, the dealing is hold on for the time and the customer is asked to verify the details and follow up with few inquiries of the identification papers. The identity documents of the customers were verified in order to assure that the buying is done by an authentic buyer/card holder. We regret for any discomfort that has been prompted to the buyers and kindly ask them to tolerate this with us enduring a secure and protective environs for the online made transactions

What does 3D safe password means?

The 3D safe password in employed by VISA and MaterCard in collaboration with banks issuing the cards below the “verified by VISA/MasterCard secure code” cares, respectively.

The 3D safe password totted up extra level of protection via personal identity check for the customers’ online card dealing. Password created by the customer should only be remembered by them only. This assures protection of your card details and information against theft for your online shopping.

How can I obtain a 3D Secure password for my card (credit/debit)?

The customers may file for the above mentioned password via their respective banks or their websites. All the banks provide the registration link for the same

State Bank of India ICICI Bank HDFC Bank
Axis Bank Corporation Bank Andhra Bank
Standard Chartered India Union Bank of Indiak Central Bank of India
Deutsche Bank Dhanlakshmi Bank IDBI Bank
IndusInd Bank Federal Bank Kotak Mahindra Bank
Oriental Bank of Commerce South Indian Bank Vijaya Bank
Punjab National Bank Bank of Baroda Citibank
ING Vysya Bank Karur Vysya Bank Canara Bank

How can I utilize internet banking services of my bank in order to make a purchase on Martcost?

Martcost provides an easy and user friendly mode of internet banking care to complete you payment in order to make a purchase. Withal, you can address cash directly from your bank account through a very safe and secure transaction mode to us.

Payment can be made via Internet Banking for the below mentioned banks:

ABN Amro Bank Axis Bank Allahabad Bank
Bank of Bahrain and Kuwait Bank of Baroda Bank of India
Bank of Rajasthan Central Bank of India Citibank
Corporation Bank Deutsche Bank Development Credit Bank
Federal Bank HDFC Bank ICICI Bank
ING Vysya Bank Indian Overseas Bank Indian Bank
Jammu & Kashmir Bank Karnataka Bank Karur Vysya Bank
Lakshmi Vilas Bank Oriental Bank of Commerce Punjab National Bank
South Indian Bank Standard Chartered Bank State Bank of Hyderabad
State Bank of Mysore State Bank of Travancore Syndicate Bank
Union Bank of India United Bank of India Vijaya Bank
Andhra Bank Bank of Maharashtra City Union Bank
Dhanlaxmi Bank IDBI Bank IndusInd Bank
Kotak Mahindra Bank Royal Bank of Scotland State Bank of India
Tamilnad Mercantile Bank YES Bank

How can a customer do payment via credit/debit or internet bank on Martcost via mobile?

The customer can do easy credit/debit or internet banking using mobile site. Martcost utilizes 256- bit encryption technology secures the customers’ information and their card details along with a secure transferring the info to the safe and trustworthy payment gateways operated by leading banks.

Status of your Order

How can I find out the status of my purchase order at any time?

The customer can see their order status and other information regarding their order status. They can also view their information in “my account” section.

First Go to "Track my Order" and Enter Your Order ID & Enter Your Billing E-mail ID after then click on track button.
Finally you can view your order status.

What is understood by different order status?

Pending authorization pending: your order has been entered into log and we are awaiting for authorization from the gateway of payment.

Authorized/ under processing: we have received the authorization from the gateway of payment and we have marched off your order.

Complete : your order has been Complete and sent your Complete notification via mail. and You Product has been successfully added in your martcost account.

Cancelled: the order has been cancelled.

Review Entry Direction of Product

We have provided reviewing options on our website. This option let a customer help other buyers by reviewing about a product. Some hints on how to review your product:

1. You should review the product on your personal experience with that product.
2. Be indifferent while reviewing the product. Readers should be able to get the pros and cons of the item they are willing to purchase. Kindly make certain that your reviews should be helping and chronologically relevant.
3. Give your personal views about the product and along with that you should have facts for it support.
4. You are requested to provide accurate information about the product.
5. Be precise and don’t deviate from the topic. Give a little attractive headline to your review.
5. Make sure your revise your written content for spelling errors and omission. Small and simple paragraphs will be appealing for your review.

Things you can’t do while reviewing:

1. Inappropriate review or points bearing no connection to the subject will not be entertained.
2. Cant add inquiry about service feedbacks, order of payment or other related question.
3. Can’t add HTML embedded.
4. Can’t add URL
5. Reference to other vendors will not be nursed.
6. Don’t provide personal information about yourself in the reviews.
7. Don’t use abusive or offending reviews.
8. Don’t add copyrighted a notes.
9. Copied reviews.
10. Any promotional text should not be added in reviews.
11. Any compensation will not be amused.
12. Don’t give fake ids, or inappropriate user names.
13. Don’t make reviews in other language than English.
14. Don’t try to review the drawbacks of product details in the review block.