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Customer Satisfaction Seminar Report with PPT

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Description

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INTRODUCTION

Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as “the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses.

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Customer Satisfaction Seminar Report

Page Length : 20

Content :

  • Introduction
  • What Is Satisfaction?
  • Why Organizations Focus On Customer Satisfaction
  • History
  • Expectations And Customer Satisfaction
  • Purpose
  • Customer Satisfaction Measurement
  • Improving Customer Satisfaction
  • Customer Satisfaction Surveys
  • Customers’ Requirements
  • Benefits And Challenges
  • References

Customer Satisfaction Presentation Report (PPT)

Page Length : 14

Content :

  • Introduction
  • What Is Satisfaction?
  • Why Organizations Focus On Customer Satisfaction
  • Expectations And Customer Satisfaction
  • Types Of Customer
  • Purpose
  • Customer Satisfaction Measurement
  • Improving Customer Satisfaction
  • Customer Satisfaction Surveys
  • Customers’ Requirements
  • References

Additional information

Product Name

Customer Satisfaction Seminar Report with PPT

Product Size

494 KB

Format

File Format

, ,

File Category

,

DEPARTMENT/COURSE

Need For

College, Semester, University

Product Type

Created By

Siddharth Vairagi (NIT Agartala)

Uploaded By

Roop Chandra

Languages

English

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