Description

A Study on Impact of Teamwork on The Output of Idea Cellular Limited (Final Project Report)

Page Length : 78

Introduction

This chapter was covered the background to the study, the statement of the problem, the purpose of the study, research questions, and significance of the study and scope of the study.

Thompson (2000) defined team as a group of people who are interdependent with respect to information, resources and skills and who seek to combine their efforts to achieve a common goal. He further stressed that team have five keys defining characteristics. First, team exists

to achieve a shared goal; simply put, teams have work to do. Team produces outcomes for which members have collective reward. Second, team members are interdependent regarding some common goal. Interdependence is the hallmark of teamwork. It means that team members must rely on others for information, expertise, resources and so on. Third, teams are bounded and remain relatively stable over time. McShone (1998) defined teams as a group of two or more people who interact and influence each other and mutually accountable for achieving common goals and associated with organizational objectives, and perceive themselves as a social entity within the organization.

Content

CHAPTER ONE.. 1

• • • • 1.0 Introduction. 1
      • 1.1 Industry Profile. 1
      • 1.2 Theoretical Background of Study. 4
      • 1.3 Objectives of the Study. 4

CHAPTER TWO: LITERATURE REVIEW… 7

• • • • 2.0 Introduction. 7
      • 2.1 Statement of the Problem.. 7
      • 2.2 Scope of Study. 11
      • 2.3 Objective of Study. 13
      • 2.4 Methodology. 14
      • 2.5 Limitation of Study. 15

CHAPTER THREE: COMPNAY PROFILE.. 20

CHAPTER FOUR: DATA ANALYSIS AND INTERPRETATION OF THE STUDY 24

• • • • 4.0 Introduction. 24
      • 4.1 Background information of the respondents. 24
      • 4.1.1 Gender of the respondents. 24
      • 4.1.2 Age of the respondents in years. 25
      • 4.1.3 Marital status of respondents. 26
      • 4.1.4 Education level of respondents. 27
      • 4.1.4 Duration in organization. 29
      • 4.2 Benefits of employee team work at Idea Cellular Ltd Residency Road branch. 30
      • 4.3 employee performance. 36
      • 4.3.1 Motivation and employee performance. 36
      • 4.3.2 Goal clarity and performance. 37
      • 4.3.3 Working Conditions and performance. 38
      • 4.3.5 Modern Technology and performance. 39
      • 4.4.6 Ability, training, experience and performance. 40
      • 4.4 Challenges faced by Idea Cellular Ltd Residency Road branch. 41

CHAPTER FIVE: SUMMARY OF THE STUDY FINDINGS, CONCLUSIONS AND RECOMMENDATIONS. 45

• • • • 5.0 Introduction. 45
      • 5.1 Summary of the study findings. 45
      • 5.2 Conclusions. 48
      • 5.3 Recommendations. 49
      • 5.4 Areas for further studies. 50

Reference: 51

APPENDICES. 56

• • • • Appendix A: Questionnaire Tool (Idea Staff) 56
      • Appendix B: Interview Guide (Company clients) 60