A Study On The Customer Satisfaction Of The H M Motors Eramangalam


149.00 Cashback


Total Views : 792 , Today Views : 3 

A Study On The Customer Satisfaction Of The H M Motors Eramangalam (Final Project Report)

After purchase, For products with delivery between X to Y days only.
Create a ticket SUPPORT / TICKET

Page Length : 50

Executive Summary

Customers are the reason why reason why business exists. Without them a company can neither survive nor thrive. In their absence, an organization does not have a business or purpose. The main business of a company is to satisfy customer’s need and wants. Customer satisfaction is the key to organizational success. Therefore a marketer must have a thorough understanding customers and their behavior, a marketer can attempt to satisfy to satisfy customer’s needs and wants. Customer satisfaction is a post purchase evaluation of a service offering. In today’s competitive business environment success means keeping customers. Price war and margin will only do that favor up to a certain point.

Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectations. Customer satisfaction is defined “the number of Customers or percentage of total Customers, whose reported experience with a firm, its products, or its services (ratings) exceeded specified satisfaction goals”. In a survey of nearly 200 senior marketing managers, 71% responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive market place where businesses complete for customers, Customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.


  • Chapter 1
    • Introduction
      • Introduction
      • Statement Of The Problem
      • Objective Of Study
      • Research Methodology
      • Scope Of Study
    • Chapter 2
      • Review Of Literature
  • Chapter 3
    • Industry Profile & Company Profile
      • Industry Profile
      • Product Profile
      • Company Profile
  • Chapter 4
    • Data Analysis & Interpretation
  • Chapter 5
    • Findings, Suggestions & Conclusion
      • Findings
      • Suggestions
      • Conclusion
    • Bibliography
    • Appendix
Services Offered
I only accept those projects that I can do 100% before the deadline.

Why you choose me?
Quality Work
Quick Response
Quick Devilry

Additional information

Product Name

A Study On The Customer Satisfaction Of The H M Motors Eramangalam

Product Size

1.24 MB

File Format


File Category


Need For

College, Semester, University

Product Type

Created By

Indian Institute of Computer Application (IITCA)

Uploaded By

Roop Chandra




There are no reviews yet.

Be the first to review “A Study On The Customer Satisfaction Of The H M Motors Eramangalam”

Your email address will not be published. Required fields are marked *

No more offers for this product!